Automate a recurring event support route
Turn a well-understood support pattern into a rule so it takes less attention to manage next time.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Why this helps
Repeatedly handling the same kind of event issue by hand makes busy periods more demanding.
- Capture a repeatable support process as a rule.
- Reduce recurring manual routing work.
- Make routine handling more consistent.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create an automation and describe the desired rule in one plain-language instruction.
- 3Specify in the prompt the recurring condition and action, using only a rule you have verified fits your SupportBee setup.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one example and verify the rule in SupportBee.
Questions about this workflow
Will this create a rule for every webhook request?
The prompt should ask Notis to create a rule only when the request describes a defined recurring case.
What needs to be clear before creating a rule?
Define the matching condition and intended handling in plain language, and make sure the behavior is appropriate for your SupportBee account.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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