Bring requester context into event support
Check who is behind a support request before deciding how to handle the next step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Show SupportBee User or Customer Group
Tool to retrieve a user or customer group by id. use when you need details for a specific user or group after confirming the id.
Why this helps
A ticket without useful requester context can make event support follow-up feel uncertain.
- Retrieve details for a known SupportBee user or customer group.
- Give a handoff more useful requester context.
- Reduce repeated lookups during event support.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create an automation and describe the requester lookup in plain language.
- 3Ask Notis to retrieve details only for the verified user or customer group associated with the matching ticket.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with a known SupportBee record and verify the returned details.
Questions about this workflow
Does this create or update a requester?
No. It retrieves a user or customer group by ID.
What if the requester record is unclear?
Ask Notis to report the uncertainty and avoid looking up an unverified record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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