Support Requests Auto-Convert to Tracked Tickets
Customers report issues via email, chat, or your website form, and this workflow instantly creates a Jira support ticket. No one has to manually transcribe—the issue appears in Jira with full context, ready for your team to work.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Support requests trickle in from multiple channels and half of them never make it into Jira as actual tickets. Your support team is managing work in email and chat instead of tracking it in the system.
- Every support request automatically becomes a tracked ticket—nothing falls through cracks
- No manual data entry—full context transfers automatically
- Support team works in one place (Jira) instead of hunting through email and chat
- Improve response time by removing transcription overhead
Setup
Build it in a few focused steps.
- 1Connect Jira to your Notis workspace.
- 2Create an automation: ask Notis 'Generate a webhook for my support form' or use New Automation > Webhook.
- 3Notis gives you a webhook URL to configure in your support tool (Zendesk, Typeform, custom form, etc.).
- 4Write your prompt: 'When a support request arrives via webhook, create a Jira support ticket with the customer message, email, and urgency level. Assign to the support team.'
- 5Test by submitting a support request through your form—it should appear in Jira as a new ticket.
Questions about this workflow
Can I route different support types to different projects?
Yes. Your prompt can say: 'If the issue is billing, create a ticket in the Finance project; if technical, create in the Support project.' Notis routes intelligently.
How does Notis capture customer info from the webhook?
Your external tool (form, chat, email) sends customer details in the webhook payload. Notis extracts them and includes them in the Jira ticket automatically.
Can I set priority or SLA based on the support request?
Completely. Your prompt can say: 'If urgency is high, set priority to Highest and add an SLA label.' Notis applies it to the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Hubspot to Jira. A trigger fires from one place; an action lands in another.
Hubspot triggers
Jira actions
Contact Created Trigger
Contact Created Trigger
Add Attachment
Uploads and attaches a file to a jira issue.
Deal Stage UpdatedTrigger
Deal Stage UpdatedTrigger
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Hubspot and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Jira.