Close the loop on feedback that needs a conversation
Make it easier to respond when customer feedback deserves more than a note.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a new outbound phone call
Initiate an outbound call by post to '/v2/create-phone-call'. requires 'from number' and 'to number' in e.164 format. optional overrides and metadata supported. on success, returns call details including type, status, and ids.
Why this helps
Feedback that needs clarification can remain unresolved when it is mixed into a larger queue.
- Reach customers whose feedback needs clarification or acknowledgment.
- Bring the relevant feedback context into the follow-up.
- Reduce the time between listening and responding.
Setup
Build it in a few focused steps.
- 1Connect Groqcloud and Retellai to Notis once via the portal.
- 2Create an automation in the portal or tell Notis what to do conversationally.
- 3Ask Notis in one plain-language prompt to start a Retellai call when Groqcloud classifies feedback as needing a direct response.
- 4Pick the webhook trigger and channel for run reports, then test with one real feedback signal.
Questions about this workflow
How is feedback classified?
Your Groqcloud-powered workflow analyzes it and sends the selected result to Notis through the webhook.
Can the call focus on a specific concern?
Include the concern in the webhook request and ask Notis to pass relevant context into the Retellai call.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Groqcloud to Retellai. A trigger fires from one place; an action lands in another.
Groqcloud triggers
Retellai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Buy a new phone number bind agents
This endpoint allows purchasing a new phone number with a specified area code and binding it to designated agents for inbound and outbound calls. it requires json with agent ids and area code. responses indicate the creation status or errors.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a new outbound phone call
Initiate an outbound call by post to '/v2/create-phone-call'. requires 'from number' and 'to number' in e.164 format. optional overrides and metadata supported. on success, returns call details including type, status, and ids.
Create a new web call
The /v2/create-web-call endpoint creates a web call with a unique agent id, returning call details like type, token, call id, and status in json format, with a 201 response. optional metadata and variables can be included.
Delete phone number
Deletes an existing phone number identified by its e.164 format.
List all phone numbers
Retrieves a list of all phone numbers associated with the account.
Retrieve call details
The /v2/list-calls endpoint retrieves call records with filters (agent id, timestamps), offers sorting, pagination, and handles different responses (success, bad request, unauthorized, server error) in json format.
Retrieve call details by id
Retrieve call details by id for web/phone calls, including type, agent id, status, timestamps, and web access token; covering responses from success to server errors.
Retrieve details of a specific phone number
Fetches the details of a given phone number in e.164 format.
Connect any two apps with Notis in the middle.
Groqcloud and Retellai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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