Give cancellation requests a thoughtful follow-up
When a customer may benefit from a conversation, make it easy to reach them.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a new outbound phone call
Initiate an outbound call by post to '/v2/create-phone-call'. requires 'from number' and 'to number' in e.164 format. optional overrides and metadata supported. on success, returns call details including type, status, and ids.
Why this helps
Cancellation requests that deserve context can receive a rushed or delayed response in a busy queue.
- Offer a timely conversation for cases your workflow selects.
- Give the customer a direct way to share context.
- Keep retention follow-up consistent without manual triage.
Setup
Build it in a few focused steps.
- 1Connect Groqcloud and Retellai to Notis once through the portal.
- 2Create an automation in the portal or ask Notis in plain language.
- 3Write one prompt asking Notis to start a Retellai call when Groqcloud flags a cancellation request for personal follow-up.
- 4Select the webhook trigger and report channel, then test with one real selected case.
Questions about this workflow
Will every cancellation trigger a call?
Your Groqcloud workflow can send only the cases you want considered, and the prompt can describe the intended selection.
Can the call be considerate in tone?
State the tone and purpose in the plain-language instruction, such as offering a helpful conversation without pressure.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Groqcloud to Retellai. A trigger fires from one place; an action lands in another.
Groqcloud triggers
Retellai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Buy a new phone number bind agents
This endpoint allows purchasing a new phone number with a specified area code and binding it to designated agents for inbound and outbound calls. it requires json with agent ids and area code. responses indicate the creation status or errors.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a new outbound phone call
Initiate an outbound call by post to '/v2/create-phone-call'. requires 'from number' and 'to number' in e.164 format. optional overrides and metadata supported. on success, returns call details including type, status, and ids.
Create a new web call
The /v2/create-web-call endpoint creates a web call with a unique agent id, returning call details like type, token, call id, and status in json format, with a 201 response. optional metadata and variables can be included.
Delete phone number
Deletes an existing phone number identified by its e.164 format.
List all phone numbers
Retrieves a list of all phone numbers associated with the account.
Retrieve call details
The /v2/list-calls endpoint retrieves call records with filters (agent id, timestamps), offers sorting, pagination, and handles different responses (success, bad request, unauthorized, server error) in json format.
Retrieve call details by id
Retrieve call details by id for web/phone calls, including type, agent id, status, timestamps, and web access token; covering responses from success to server errors.
Retrieve details of a specific phone number
Fetches the details of a given phone number in e.164 format.
Connect any two apps with Notis in the middle.
Groqcloud and Retellai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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