Keep cluster details with the support handoff
Give the next person a useful starting point by attaching the cluster details that support would otherwise need to look up separately.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Why this helps
Support handoffs lose momentum when the next person must repeat the first round of context gathering.
- Add infrastructure context to the escalation handoff.
- Reduce repeated lookups across support shifts.
- Make the next step easier to pick up.
Setup
Build it in a few focused steps.
- 1Connect Gradium and Bonsai to Notis once in the portal.
- 2Create an automation in the portal, or tell Notis to respond when a voice issue is escalated.
- 3Use one plain-language instruction: when support reports a Gradium voice escalation and Bonsai cluster slug, retrieve that cluster's details and summarize them for the handoff.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one real escalation and confirm the handoff summary is clear.
Questions about this workflow
Will this resolve or assign the support case?
No. It retrieves cluster details and summarizes them for a support handoff.
What is required for the lookup?
The escalation should identify the relevant Bonsai cluster by slug.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gradium to Bonsai. A trigger fires from one place; an action lands in another.
Gradium triggers
Bonsai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
Retrieve Space Details
Tool to retrieve details for a single space by its path. use when you need metadata for a space before provisioning a cluster. use after confirming this detail exists. e.g., 'omc/bonsai/us-east-1/common'.
List Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available for your account.
Connect any two apps with Notis in the middle.
Gradium and Bonsai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bonsai.