Find knowledge base gaps before the next questionnaire
A recurring question review can help your team notice where security answers need clearer source material or an assigned owner.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Knowledge Base Questions
Tool to retrieve knowledge base questions. Use when you need to fetch all questions from the Conveyor knowledge base.
Why this helps
Repeated or unclear customer questions can point to knowledge gaps that are easy to miss when reviews are busy.
- Make recurring knowledge questions easier to scan.
- Spot topics that could benefit from clearer approved answers.
- Give your team a concise list for follow-up and ownership.
Setup
Build it in a few focused steps.
- 1Connect Conveyor once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the knowledge review.
- 3Tell Notis: retrieve Conveyor knowledge base questions and summarize repeated, unclear, or potentially unanswered topics; do not invent answers and note what needs human review.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real run and check the summary against the returned questions.
Questions about this workflow
Will this add answers to the knowledge base?
No. The selected action retrieves questions. The workflow summarizes possible gaps for a person to address.
Can Notis know which questions are unanswered?
Only if the returned question data includes that information. Otherwise, the run report should describe patterns in the available questions and state when answer status is unknown.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google Drive to Conveyor. A trigger fires from one place; an action lands in another.
Google Drive triggers
Conveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete a Conveyor document
Tool to delete a specific document. Use when you need to remove a document by its ID.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete folder
Tool to delete a folder by its ID. Use when you need to remove a specific folder after confirming its ID.
Comment Added (Docs/Sheets/Slides)
Triggers when a new comment is added to Google Docs, Sheets, or Slides.
Generate/Validate API Token Guidance
Tool to validate API token and provide guidance. Conveyor does not support API-based token creation; tokens must be created in the Conveyor UI. This action performs a real API call (using the provided metadata) to validate the existing API token and returns structured guidance.
File Created
Triggers when a new file is created in Google Drive.
Get Authorization Request
Tool to fetch details of a specific authorization request. Use when you need to retrieve metadata by authorization_request_id.
File Deleted or Trashed
Triggers when a file is moved to trash or permanently deleted in Drive.
Get Authorization Requests
Tool to fetch authorization requests. Use when you need to list authorization requests, optionally filtered by status.
File Shared (Permissions Added)
Triggers when new sharing permissions are granted to a file or folder. Uses Drive's `changes.list` endpoint with inline `permissions` in the `fields` mask so each change carries the file's current permission set provider-atomically. We diff that against `seen_permission_keys` to identify newly added grants. Drive page tokens are the primary cursor; if Drive rejects a stored token, the trigger raises `PollingTriggerError` without clearing state rather than silently re-baselining and dropping events. Limitation: truly ephemeral permissions (added and revoked between two polls without any other file modification in between) are not detected. Drive Activity API would catch those but requires an additional OAuth scope and a different payload contract.
Get all authorization requests
Tool to retrieve all authorization requests. Use when you need to list all authorizations; optionally filter by status. Use after authenticating with a valid API token.
File Updated
Triggers when a file's metadata or content changes in Google Drive.
Get all Conveyor connections
Tool to retrieve all connections. Use when you need to fetch the complete list of your Conveyor connections. Use after authenticating with a valid API key.
Google Drive Changes
Triggers when changes are detected in a Google Drive.
Get all Conveyor documents
Tool to retrieve all documents. Use after authenticating with a valid API key.
Connect any two apps with Notis in the middle.
Google Drive and Conveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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