Pause Botstar live chat when Drive changes call for it
When Drive activity changes the context of a conversation, let Notis assess it and close the widget if a pause is appropriate.
Trigger
Google Drive Changes
Triggers when changes are detected in a Google Drive.
Action
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Why this helps
A live chat can remain open after the underlying work changes, leaving users in the wrong conversation.
- Use Drive change activity to inform a chat pause.
- Reduce the need to monitor separate tools for context shifts.
- Keep the decision in a plain language Notis instruction.
Setup
Build it in a few focused steps.
- 1Connect Google Drive and Botstar once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3In one instruction, describe which Drive change context should cause Notis to close the Botstar widget.
- 4Pick the Google Drive Changes trigger and choose where run reports should go.
- 5Test with one real Drive change while the Botstar widget is open in livechat or popup mode.
Questions about this workflow
Does every Drive change close the chat?
State the decision criteria in your instruction. The action hides the live chat window when the configured mode is livechat or popup.
Can this end the underlying conversation?
The listed action closes or hides the widget. It is not described as deleting or ending a Botstar conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google Drive to Botstar. A trigger fires from one place; an action lands in another.
Google Drive triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Added (Docs/Sheets/Slides)
Triggers when a new comment is added to Google Docs, Sheets, or Slides.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
File Created
Triggers when a new file is created in Google Drive.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
File Deleted or Trashed
Triggers when a file is moved to trash or permanently deleted in Drive.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
File Shared (Permissions Added)
Triggers when new sharing permissions are granted to a file or folder. Uses Drive's `changes.list` endpoint with inline `permissions` in the `fields` mask so each change carries the file's current permission set provider-atomically. We diff that against `seen_permission_keys` to identify newly added grants. Drive page tokens are the primary cursor; if Drive rejects a stored token, the trigger raises `PollingTriggerError` without clearing state rather than silently re-baselining and dropping events. Limitation: truly ephemeral permissions (added and revoked between two polls without any other file modification in between) are not detected. Drive Activity API would catch those but requires an additional OAuth scope and a different payload contract.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
File Updated
Triggers when a file's metadata or content changes in Google Drive.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Google Drive Changes
Triggers when changes are detected in a Google Drive.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Google Drive and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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