Turn Drive comments into Agiled support tickets
Keep document feedback from getting buried in a comment thread.
Trigger
Comment Added (Docs/Sheets/Slides)
Triggers when a new comment is added to Google Docs, Sheets, or Slides.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Important bug reports and requests can disappear among comments that are never copied into the support queue.
- Capture actionable issue reports from document comments.
- Summarize the comment and its file context in the ticket.
- Skip comments that are reactions or do not need support follow-up.
Setup
Build it in a few focused steps.
- 1Connect Google Drive and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for comment triage.
- 3Tell Notis to assess each new comment for a support issue and create a ticket with the comment and document context when it needs follow-up.
- 4Pick the Google Drive Comment Added trigger and choose where run reports should go.
- 5Test with one real comment that describes an issue.
Questions about this workflow
Does this work with comments on any Drive file?
The listed trigger covers comments added to Google Docs, Sheets, and Slides.
Can it ignore comments that are not support issues?
Yes. State in the instruction what counts as an issue and ask Notis to skip other comments.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google Drive to Agiled. A trigger fires from one place; an action lands in another.
Google Drive triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
Comment Added (Docs/Sheets/Slides)
Triggers when a new comment is added to Google Docs, Sheets, or Slides.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
File Created
Triggers when a new file is created in Google Drive.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
File Deleted or Trashed
Triggers when a file is moved to trash or permanently deleted in Drive.
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
File Shared (Permissions Added)
Triggers when new sharing permissions are granted to a file or folder. Uses Drive's `changes.list` endpoint with inline `permissions` in the `fields` mask so each change carries the file's current permission set provider-atomically. We diff that against `seen_permission_keys` to identify newly added grants. Drive page tokens are the primary cursor; if Drive rejects a stored token, the trigger raises `PollingTriggerError` without clearing state rather than silently re-baselining and dropping events. Limitation: truly ephemeral permissions (added and revoked between two polls without any other file modification in between) are not detected. Drive Activity API would catch those but requires an additional OAuth scope and a different payload contract.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
File Updated
Triggers when a file's metadata or content changes in Google Drive.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Google Drive Changes
Triggers when changes are detected in a Google Drive.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Google Drive and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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