Check whether an address issue is already being handled
When a validation exception reaches your backend, Notis can search Gleap for related tickets and return useful context for follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Search for Tickets
Tool to search for tickets. Use when needing to find tickets based on search criteria.
Why this helps
Teams waste time reopening the same issue because they do not know whether a ticket already exists.
- Check for an existing case before starting a new support thread.
- Give the team context when a validation exception arrives.
- Reduce unnecessary ticket duplication.
Setup
Build it in a few focused steps.
- 1Connect Google address validation and Gleap to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to search Gleap when your backend reports an address validation exception.
- 3Describe useful search terms and the result summary in one plain-language instruction.
- 4Choose an incoming webhook trigger, select a channel for run reports, and test with one real exception.
Questions about this workflow
Does this automatically create a ticket if none is found?
No. This workflow searches for tickets. Creating a new ticket is a separate action.
What should the webhook contain?
Provide the validation issue or address context that will help Notis search Gleap.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google address validation to Gleap. A trigger fires from one place; an action lands in another.
Google address validation triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Google address validation and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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