Make address corrections clear to customers
If validation standardizes an address, Notis can explain the correction in the customer's active Gleap chat so they are not surprised by the change.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
Why this helps
Customers may see an address change without knowing whether it was intentional or needs their attention.
- Explain why an address format changed while the customer is engaged.
- Reduce avoidable confusion and repeat questions.
- Keep the explanation tied to the validation event.
Setup
Build it in a few focused steps.
- 1Connect Google address validation and Gleap to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to explain standardized addresses in the customer's active Gleap chat.
- 3Write one plain-language instruction for the message and the context to use from the webhook.
- 4Choose an incoming webhook trigger, select a channel for run reports, and test with one real standardized address and active chat.
Questions about this workflow
Will Notis open a chat automatically?
This workflow sends a message to an active chat session. Your app needs to provide the relevant session context.
When is this useful?
Use it when your product changes an address format and the customer should understand that the result was normalized.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google address validation to Gleap. A trigger fires from one place; an action lands in another.
Google address validation triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
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Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Google address validation and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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