Answer Charge Questions Without Stripe Lookup
Customer emails asking about a charge from 3 weeks ago. Notis retrieves the full charge details and sends you everything—no Stripe navigation, instant clarity.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Retrieve Charge Details
Retrieves full details for an existing stripe charge using its unique id.
Why this helps
Customer asks about a charge, you have to search Stripe by date or amount to find it, then email back the details—slow, error-prone, and frustrating.
- Answer charge questions instantly without Stripe search
- Reduce customer frustration from slow responses
- Build trust by providing immediate transaction clarity
- Eliminate manual charge lookups from your workflow
Setup
Build it in a few focused steps.
- 1Connect Gmail and Stripe to Notis.
- 2Ask Notis: "When a customer emails about a specific charge, retrieve the full charge details (amount, date, card, status) from Stripe and email me back."
- 3Set your notification channel.
- 4Test by emailing yourself a charge inquiry (e.g., "charge on July 5th") and checking the details.
- 5Use it for all customer charge inquiries.
Questions about this workflow
How does Notis identify which charge to look up?
Extract the amount, date, or card last 4 digits from the customer email to match the charge. If multiple matches exist, Notis returns all of them.
What details are included in the charge retrieval?
Amount, currency, date, card used (last 4), customer name, description, status (succeeded/failed), and any dispute info.
Can I reply to the customer automatically with these details?
Yes—set up an additional step where Notis responds to the customer email with charge details (excluding sensitive info like full card number).
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Stripe. A trigger fires from one place; an action lands in another.
Gmail triggers
Stripe actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Gmail and Stripe. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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