Pause Subscriptions Without Manual Updates
Customer emails asking to pause their subscription. Notis updates their Stripe subscription instantly—they're paused before you even finish reading the email.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Update Subscription
Updates an existing, non-canceled stripe subscription by its id, ensuring all referenced entity ids (e.g., prices, coupons) are valid and automatic tax liability is correctly specified if enabled.
Why this helps
Customers ask to pause subscriptions via email, you forget to update Stripe, they keep getting charged, and you face refund requests and trust damage.
- Respond to subscription pauses instantly—no manual Stripe updates
- Reduce refund requests from unintended charges
- Build customer trust through quick, responsive support
- Keep billing accurate without manual intervention
Setup
Build it in a few focused steps.
- 1Connect Gmail and Stripe to Notis.
- 2Ask Notis: "When a customer emails asking to pause their subscription, find them in Stripe and update their subscription status to paused."
- 3Set your notification channel.
- 4Test by emailing yourself a pause request and verifying the subscription updates in Stripe.
- 5Go live and watch subscription management become effortless.
Questions about this workflow
Can I set a maximum pause duration?
Yes—include that in your automation (e.g., "pause for 3 months, then auto-resume") and Notis will handle the timing.
What if the customer is paused already—does Notis do anything?
Notis will check if they're already paused and either confirm that status or extend the pause based on your rules.
Can I send a confirmation email to the customer automatically?
Yes—set up a follow-up step where Notis emails the customer to confirm their pause has been processed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Stripe. A trigger fires from one place; an action lands in another.
Gmail triggers
Stripe actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Gmail and Stripe. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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