Answer Payment Status Questions Instantly
Customer asks about their payment status via email. Notis retrieves the payment intent details and sends you the current status in seconds—no Stripe login needed.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
List payment intents
Retrieves a list of stripe paymentintents, optionally filtered and paginated using paymentintent ids as cursors.
Why this helps
Customers ask about pending payments, you have to dig through Stripe to find the payment intent, then email back—delay and friction that hurts trust.
- Answer payment questions without Stripe navigation
- Respond to customer inquiries faster
- Reduce customer anxiety about pending payments
- Keep payment flow transparent from customer perspective
Setup
Build it in a few focused steps.
- 1Connect Gmail and Stripe to Notis.
- 2Create an automation: "When a customer emails about their payment status, search for their payment intent in Stripe and email me back the status (succeeded, pending, failed, requires action)."
- 3Set your notification channel.
- 4Test by emailing yourself a payment status inquiry and checking the response.
- 5Start using it to respond to customer payment questions.
Questions about this workflow
Can Notis identify which payment intent to look up from the email?
Yes—match by customer email, order ID, or amount. If multiple matches exist, Notis will ask for clarification or return the most recent one.
What details are included in the status response?
Payment status, amount, currency, created date, last attempt date, and the next action needed (if any).
Can I forward the status automatically to the customer?
Yes—set up an additional step where Notis replies to the customer email with the payment status update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Stripe. A trigger fires from one place; an action lands in another.
Gmail triggers
Stripe actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Gmail and Stripe. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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