Turn Customer Complaints Into Bug Reports
A customer emails that something's broken. Instead of that message sitting in your inbox until you remember to create a bug report, this automation creates it immediately with the customer's description intact.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Customer bug reports arrive via email but get lost in your inbox, so you don't discover the issues until much later or hear the same complaint multiple times because it was never formally tracked.
- Customer complaints automatically become tracked bug reports
- Reduce response time to issues because they're in your system immediately
- Never miss a customer-reported problem
Setup
Build it in a few focused steps.
- 1Connect Gmail and Jira to Notis.
- 2Tell Notis: 'When I receive an email from customers (specific email addresses or domain), create a 'Bug' issue in Jira with their complaint as the description and mark it as reported by that customer.'
- 3Set the trigger to 'New Gmail Message Received' and choose your notification channel.
- 4Test by sending yourself an email from a customer email address and verify the bug issue appears.
Questions about this workflow
How do you define 'customer email'?
Tell Notis to watch specific customer email addresses or domains, e.g., '@customername.com.'
Can it prioritize based on who's emailing?
Yes, you can say 'High priority if from enterprise customers' or similar.
Does it include attachments?
Yes, Notis attaches any files the customer sent so all context is in Jira.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Jira. A trigger fires from one place; an action lands in another.
Gmail triggers
Jira actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Add Attachment
Uploads and attaches a file to a jira issue.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Gmail and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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