Track Customer Sentiment Trends with Live Charts
Every day, incoming emails get sentiment-scored, and a chart updates showing customer happiness trending up or down—spot satisfaction issues before they explode.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Chart in Google Sheets
Create a chart in a google sheets spreadsheet using the specified data range and chart type.
Why this helps
Founders feel tone shifts in customer emails but can't quantify them. Without data, it's hard to know if sentiment is declining or if it's just a bad day. By the time complaints are obvious, it's too late.
- Spot customer satisfaction declines before they become public complaints
- Measure NPS and satisfaction trends in real-time
- Identify which communications trigger positive or negative responses
- React quickly to sentiment dips with proactive outreach
Setup
Build it in a few focused steps.
- 1Connect Gmail and Google Sheets.
- 2Set up a sentiment tracking sheet with columns: Date, Sender, Subject, Sentiment (Positive/Neutral/Negative), Score.
- 3Tell Notis: 'Every day, analyze incoming customer emails for sentiment—score them positive, neutral, or negative based on tone and keywords—and add them to my tracking sheet.'
- 4Create a chart on the sheet showing sentiment over time.
- 5Run the first week manually to calibrate the sentiment detection.
Questions about this workflow
How accurate is AI sentiment detection?
Notis uses keyword analysis and tone detection; it's accurate for obvious sentiment but misses nuance. Review results for a week and refine rules.
Can I exclude certain emails from sentiment scoring?
Yes. Skip auto-responses, system emails, and internal team emails from the analysis.
What should I do if sentiment is declining?
Investigate the recent changes that triggered it—product updates, pricing changes, support delays. Then respond with outreach or fixes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Google Sheets. A trigger fires from one place; an action lands in another.
Gmail triggers
Google Sheets actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
Not just Gmail and Google Sheets. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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