Surface unanswered Docsbot questions during inbox triage
Pair an incoming customer message with a focused look at unanswered questions in your Docsbot bot.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
Unanswered bot questions can be easy to overlook while founders are moving between inbox and support tools.
- Bring bot question review into an existing inbox routine.
- Make unanswered questions easier to notice during support triage.
- Keep attention on a specified bot and question status.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, tell Notis to list unanswered questions for the specified Docsbot bot when a new customer email arrives.
- 4Pick New Gmail Message Received as the trigger and choose where run reports should go.
- 5Test with one real incoming message and review the returned question list.
Questions about this workflow
Does this action answer the questions?
No. List Questions retrieves questions for a bot. It does not generate answers or send replies.
What details should I provide?
Provide the valid bot identifier and the status to review, such as unanswered, in your instruction.
Does a new email cause Docsbot to receive that email as a question?
No. The Gmail trigger starts the workflow; the listed action retrieves existing questions from the specified Docsbot bot.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Docsbot ai. A trigger fires from one place; an action lands in another.
Gmail triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Gmail and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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