Turn new support emails into Docsbot tickets
Start with a customer email and get a clear, structured ticket without rewriting the issue by hand.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Why this helps
Customer requests land in the inbox without a consistent summary, making it easy to miss the actual issue or delay follow-up.
- Reduce manual rewriting when preparing support tickets.
- Capture the customer's reported problem in a consistent structure.
- Keep incoming requests moving toward review.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, ask Notis to turn each new support email into a structured Docsbot ticket using the available email context.
- 4Pick New Gmail Message Received as the trigger and choose where run reports should go.
- 5Test with one real support email and review the generated ticket.
Questions about this workflow
Does this workflow send a reply to the customer?
No. It generates a structured support ticket from the email. A separate action would be needed to send a customer reply.
What starts the automation?
A new message received in the connected Gmail account.
Can it include information that is not in the email?
Not unless you provide that information in the instruction or available context. The workflow should not assume undocumented customer or account details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Docsbot ai. A trigger fires from one place; an action lands in another.
Gmail triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Gmail and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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