Turn New Gmail Messages Into Feedback Invitations
When a customer reaches out, make it easy to hear what they think without adding another follow-up task.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Why this helps
Important customer conversations often end without a clear moment to ask how the experience went.
- Capture feedback while the customer interaction is fresh.
- Reduce the manual work of adding contacts and scheduling surveys.
- Keep survey outreach tied to real customer conversations.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Delighted once in the Notis portal.
- 2Create an automation in Automations, then choose New Automation.
- 3Tell Notis to identify eligible customer contacts in new Gmail messages, create or update them in Delighted, and schedule a survey email with relevant context.
- 4Choose the New Gmail Message Received trigger, select a report channel, and test with one real example.
Questions about this workflow
Will every new Gmail message create a survey?
Describe in your instruction which messages represent eligible customer interactions. Notis uses the trigger you choose and the prompt you provide.
Can I include details from the email in the Delighted contact?
Yes. Ask Notis to use relevant details available in the message when it creates or updates the person. Do not rely on information that is not present in Gmail.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Delighted. A trigger fires from one place; an action lands in another.
Gmail triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Gmail and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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