Stop Scheduled Surveys When Customers Ask
Handle a request to pause survey outreach as part of the inbox workflow, so it does not become a separate task to remember.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Why this helps
A request to stop upcoming survey emails can get lost between reading the message and updating the feedback platform.
- Act on customer requests from the inbox.
- Remove pending survey requests for the identified person.
- Reduce the chance of sending an unwanted scheduled survey.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Delighted once in the Notis portal.
- 2Create an automation in Automations, then choose New Automation.
- 3Tell Notis to recognize customer requests to pause survey outreach, identify the sender, and delete that person's pending survey requests in Delighted.
- 4Choose the New Gmail Message Received trigger, select a report channel, and test with one real example.
Questions about this workflow
Does this unsubscribe the person from all future surveys?
No. This action deletes currently pending survey requests for a person. For a permanent email survey unsubscribe, use Delighted's unsubscribe action in a separate workflow.
What if the message does not clearly identify the person's Delighted email?
Notis can only act on details it can determine from the message. Include an instruction to report ambiguous requests rather than delete pending surveys for an uncertain person.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Delighted. A trigger fires from one place; an action lands in another.
Gmail triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Gmail and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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