Check ticket types from an incoming email
Bring the available findings categories into the conversation when someone asks what to use.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Why this helps
A question about finding categories can stall while you open Datascope and locate its configuration.
- Retrieve available ticket type configurations when categorization questions arrive.
- Keep the reference close to the email that raised the question.
- Reduce interruptions for small configuration lookups.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Datascope once in the Notis portal.
- 2Create an automation in Automations, then choose New Automation.
- 3Ask Notis to retrieve Datascope ticket types when a new message asks about finding categories.
- 4Pick the New Gmail Message Received trigger and choose where run reports go.
- 5Test with one real ticket categorization question.
Questions about this workflow
Does this create or change ticket types?
No. It retrieves the available ticket type configurations.
Can the lookup return the full list?
The action retrieves available ticket types; the exact result depends on what Datascope returns.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Datascope. A trigger fires from one place; an action lands in another.
Gmail triggers
Datascope actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
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Get List Element
Tool to retrieve a specific element from a metadata list by type and ID. Use when you need to fetch detailed information about a specific list element such as locations, products, or other metadata objects.
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Connect any two apps with Notis in the middle.
Gmail and Datascope, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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