Make client escalations visible in Dailybot
Give an escalation a clear route to the people who can respond, with its supplied context in one message.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Why this helps
Escalation details can arrive through separate tools and be slow to relay to the people who need to act.
- Bring supplied escalation details into Dailybot promptly.
- Keep the alert focused on the client issue and context provided.
- Reduce manual copying between systems.
Setup
Build it in a few focused steps.
- 1Connect Dailybot once in the Notis portal and prepare the escalation details for the webhook request.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, describe how to summarize the supplied escalation and which Dailybot user or room should receive it.
- 4Pick the HTTP request webhook trigger and choose where run reports go.
- 5Test by starting the workflow with one real example escalation request.
Questions about this workflow
Where does the escalation information come from?
It comes from the details included in the HTTP request that starts the workflow.
Can the workflow infer missing client information?
No. Ask it to use only information supplied in the request and flag details that are missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Dailybot. A trigger fires from one place; an action lands in another.
Gmail triggers
Dailybot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Find User by UUID
This tool allows you to find and retrieve information about a specific user in dailybot. it uses the provided user uuid to lookup the user and returns detailed information including the user's uuid, full name, image, username, occupation, birth date, chat platform data, and organization details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Find Workflow by Name
This tool allows users to find a specific workflow within dailybot by providing the workflow name. it returns detailed information including the workflow id, workflow name, workflow status, workflow type, created at, and updated at. it is especially useful to locate a workflow before running or modifying it.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Get All Users
This tool retrieves a list of all users within the organization from dailybot. it doesn't require any input parameters other than authentication. the returned json contains user details including uuid, active status, full name, and organizational data.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Get Workflows List
This tool retrieves a list of all workflows that the authenticated user has access to in dailybot. it can be executed independently with only the authentication required, and it supports optional pagination parameters (page, per page) to refine the response.
Give Kudos to Users
This tool allows giving kudos to one or multiple users in dailybot. kudos can be given either on behalf of dailybot or the api key owner.
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Connect any two apps with Notis in the middle.
Gmail and Dailybot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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