Make email resolutions reusable
When an incoming message explains how an issue was resolved, preserve the steps in a searchable page.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Teams solve the same problems again because the answer is buried in an old email.
- Make past resolutions easier to find.
- Preserve practical steps for repeated issues.
- Reduce time spent searching old conversations.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Confluence once in the Notis portal.
- 2Create an automation in Notis and give it a name.
- 3Describe how to identify an actionable resolution and write a reusable Confluence note.
- 4Choose the New Gmail Message Received trigger and a channel for run reports.
- 5Test with one real resolution email and review the page.
Questions about this workflow
Can Notis tell whether an email contains a resolution?
Tell Notis what a useful resolution looks like in your instruction and review the result of a real example.
Will it know related historical tickets?
Only information available from the connected apps or supplied by you can be considered. Include any needed context in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Confluence. A trigger fires from one place; an action lands in another.
Gmail triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Gmail and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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