Get customer issue emails to the right person faster
When a new email describes a customer issue, Notis can send your designated responder a short text with the context they need.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
Customer problems can wait too long when nobody notices the email that reports them.
- Surface customer problems from a busy inbox.
- Notify the responder you name without forwarding email manually.
- Keep the SMS focused on the issue and sender.
Setup
Build it in a few focused steps.
- 1Connect Gmail and ClickSend once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis what counts as a customer issue and which number should receive a short alert.
- 4Pick New Gmail Message Received as the trigger and choose where run reports go.
- 5Test with one real customer issue email.
Questions about this workflow
Can I set my own definition of a customer issue?
Yes. Describe the kinds of problems Notis should look for, such as a reported outage, billing problem, or blocked account.
Will the SMS include the full email?
Ask Notis for a brief summary and the sender so the alert is easy to scan.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to ClickSend. A trigger fires from one place; an action lands in another.
Gmail triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Gmail and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business ClickSend.