Keep customer profiles current in Canny
A customer reaches out by email, and Notis can help keep their Canny profile ready for feedback and follow-up.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Why this helps
Your team handles a customer email but later has to recreate or update that person manually in Canny.
- Reduce manual profile setup
- Keep a recognizable customer identity in Canny
- Make later feedback and follow-up easier to organize
Setup
Build it in a few focused steps.
- 1Connect Gmail and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis which incoming senders qualify and to create or update their Canny user profile using available email details.
- 4Pick the New Gmail Message Received trigger and choose where run reports should go.
- 5Test with one real customer email.
Questions about this workflow
Will every sender be added to Canny?
No. Describe which senders qualify, such as customers writing about product feedback or support. Notis can use the email content to apply that instruction.
What details can be synchronized?
The action creates or updates a user. Instruct Notis to use information available in the email and avoid filling profile details that were not provided.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Canny. A trigger fires from one place; an action lands in another.
Gmail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
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Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Gmail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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