Record customer workarounds in Canny
A workaround can show where the product makes customers work harder. Keep that detail with the feedback item.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
When a customer describes a workaround in email, the extra effort can vanish from the shortened version entered in Canny.
- Preserve the extra steps customers report
- Make product friction more concrete
- Help reviewers understand the current workaround
Setup
Build it in a few focused steps.
- 1Connect Gmail and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to identify emails describing product friction and create a Canny post that includes any workaround the sender states.
- 4Pick the New Gmail Message Received trigger and choose where run reports should go.
- 5Test with one real email that mentions a workaround.
Questions about this workflow
Will it invent a workaround if none is mentioned?
No. Instruct Notis to include a workaround only when the sender describes one.
Can a workaround be captured for a feature request?
Yes. Describe the feedback types that qualify and ask Notis to preserve stated workaround details in the post.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Canny. A trigger fires from one place; an action lands in another.
Gmail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Gmail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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