Keep customer usage context with Canny feedback
Small details about a customer's workflow can make feedback much easier to understand. Carry those details into Canny.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Manual summaries often strip away the workflow detail that explains where a product issue happens.
- Retain relevant workflow details
- Help teammates understand where friction occurs
- Create more useful feedback records
Setup
Build it in a few focused steps.
- 1Connect Gmail and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to identify product feedback and include only the customer's stated usage context when creating a Canny post.
- 4Pick the New Gmail Message Received trigger and choose where run reports should go.
- 5Test with one real email that describes a customer workflow.
Questions about this workflow
What counts as usage context?
You can ask Notis to retain details such as the task, feature, or point in a workflow mentioned by the sender.
Will it infer a customer's workflow?
Ask Notis to use only context stated in the message and make missing details explicit.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Canny. A trigger fires from one place; an action lands in another.
Gmail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Gmail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Canny.