Keep customer impact with feedback in Canny
A clear account of who is affected and how can help your team understand a request. Capture that context from the email itself.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
A short copied suggestion can lose the details that explain why the issue matters to the customer.
- Preserve the reason a request matters
- Give reviewers useful customer context
- Avoid oversimplifying feedback during manual entry
Setup
Build it in a few focused steps.
- 1Connect Gmail and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to identify relevant product feedback, summarize the stated customer impact without adding assumptions, and create a Canny post.
- 4Pick the New Gmail Message Received trigger and choose where run reports should go.
- 5Test with one real message that explains customer impact.
Questions about this workflow
Will Notis estimate how many customers are affected?
No. Ask it to include only impact details the sender provided and leave unsupported numbers out.
Can this capture requests as well as problems?
Yes. Describe which types of product feedback qualify and how the post should preserve the stated context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Canny. A trigger fires from one place; an action lands in another.
Gmail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Gmail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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