Reflect customer resolutions in Canny
When a customer confirms that a problem is resolved, keep the Canny workflow status aligned with what they reported.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Why this helps
A customer confirms a fix by email, while the related feedback item remains in an outdated status.
- Reflect customer reported outcomes in Canny
- Reduce manual status maintenance
- Keep the feedback workflow aligned with email updates
Setup
Build it in a few focused steps.
- 1Connect Gmail and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to identify clear customer resolution confirmations, locate the related Canny post, and change its status to the appropriate supported workflow stage.
- 4Pick the New Gmail Message Received trigger and choose where run reports should go.
- 5Test with one real resolution confirmation and a known post.
Questions about this workflow
Can Notis choose any status?
Instruct it to use an appropriate status available in your Canny workflow. If the right stage cannot be established, have it report the item for review.
Will a vague positive reply change the status?
Your instruction should require a clear confirmation that the reported issue is resolved before changing a post.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Canny. A trigger fires from one place; an action lands in another.
Gmail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Gmail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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