Bring email replies into Canny discussions
When a customer adds useful detail by email, keep it with the feedback your team is already discussing.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Why this helps
Follow-up details stay in a separate email thread, so teammates reviewing a Canny post miss important customer context.
- Keep follow-up details with the related post
- Reduce inbox searching during product discussions
- Preserve customer wording and context for reviewers
Setup
Build it in a few focused steps.
- 1Connect Gmail and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to recognize relevant follow-up emails, identify the related Canny post, and add a concise comment.
- 4Pick the New Gmail Message Received trigger and choose where run reports should go.
- 5Test with one real follow-up email and a known Canny post.
Questions about this workflow
Can Notis match a reply to the right post?
Tell Notis what clues to use, such as a post link or a clear reference in the email. If it cannot identify one post reliably, it should report that instead of commenting on a guess.
What does Canny need to create a comment?
The action requires the author ID and post ID. Ensure your instruction gives Notis a reliable way to identify those details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Canny. A trigger fires from one place; an action lands in another.
Gmail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Gmail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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