Check an agent's availability when a callback is requested
See a chosen agent's availability alongside a callback request, so you can plan your response with less back and forth.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Get Agent Schedule
Tool to retrieve the availability schedule for a specific agent. use when you need to know which days and times the agent is available.
Why this helps
A request for a call can trigger a separate search for who is available and when.
- Retrieve a specific agent's schedule in context
- Reduce separate availability lookups
- Keep the decision with a person who can confirm timing
Setup
Build it in a few focused steps.
- 1Connect Gmail and Callingly once in the Notis portal.
- 2Create an automation and specify which Callingly agent's availability to retrieve when an email requests a callback.
- 3Pick the New Gmail Message Received trigger.
- 4Choose where run reports should go, then test with a callback email and a known agent.
Questions about this workflow
Can the agent be chosen automatically from the email?
Only when the email or your instruction provides a clear agent identifier. Otherwise, specify the agent whose schedule Notis should retrieve.
Does this schedule the callback?
No. The action retrieves availability; it does not book or schedule a call.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Callingly. A trigger fires from one place; an action lands in another.
Gmail triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Tool to create a new agent. use when you need to register an agent in callingly after gathering their account id and contact details.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Outbound Call
Tool to create a new outbound call record. use after gathering call and lead details.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
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Tool to create a new team. use when setting up a team configuration before adding agents.
Create Webhook
Tool to create a new webhook for call or lead events. use when you need to receive real-time notifications on specific events. example: "create a webhook for call completed events to http://example.com/callback".
Delete Agent
Tool to delete an agent. use when permanently removing an agent after confirming the agent id.
Delete Client
Tool to delete a client. use when you need to remove an existing client from your account after confirming its id.
Connect any two apps with Notis in the middle.
Gmail and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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