Keep urgency context with the issue
Make the reason an issue matters visible where your team is already tracking it.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Why this helps
The impact behind a bug can get lost between an email thread and the task queue.
- Keep stated impact close to the issue.
- Help the team review urgency with source context.
- Avoid losing customer impact details in email.
Setup
Build it in a few focused steps.
- 1Connect Gmail and BugHerd once in the Notis portal.
- 2Create an automation in Automations, New Automation, with a name and prompt.
- 3Tell Notis to comment on the related existing BugHerd task when an incoming email provides new evidence about impact or urgency, quoting or summarizing only what it states.
- 4Pick the New Gmail Message Received trigger and choose where run reports go.
- 5Test with one real email that adds impact context to a known issue.
Questions about this workflow
Will Notis set a priority on the task?
This workflow adds a comment. The email trigger and Create Comment action do not themselves update task priority.
Can it decide that a customer is blocked?
It can note that the email explicitly says the customer is blocked. It should not infer that status without evidence.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Bugherd. A trigger fires from one place; an action lands in another.
Gmail triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Guest to Project
Tool to add a guest (client) to a project. use when you want to add an existing client by id or invite a new client by email.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Member to Project
Tool to add a member to a project in bugherd. use when you need to add an existing user to a specific project.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Attachment
Tool to add a new attachment to a task using an existing url. use when you have project and task ids and the external file url ready.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Column
Tool to create a new column in a project. use when you need to add a custom workflow column after identifying the project id.
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Create Project
Tool to create a new project. use when you need to initialize a project after gathering its name and url. example: "create a new project named 'my website' with url 'http://www.example.com'."
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Gmail and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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