Keep customer feedback with the related task
Bring useful feedback from the inbox into the BugHerd discussion where your team can respond.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Why this helps
Customer feedback can remain disconnected from the task it is meant to clarify.
- Keep follow-up context beside the task.
- Reduce inbox searching during triage.
- Make customer feedback visible to the people working on the issue.
Setup
Build it in a few focused steps.
- 1Connect Gmail and BugHerd once in the Notis portal.
- 2Create an automation in Automations, New Automation, with a name and prompt.
- 3Tell Notis to find the related existing BugHerd task for each incoming feedback email and add a concise comment with the useful context.
- 4Pick the New Gmail Message Received trigger and choose where run reports go.
- 5Test with one real feedback email and its related task.
Questions about this workflow
Does this create a BugHerd task if none exists?
This workflow is for commenting on an existing task. Tell Notis how to identify the related task; if the match is unclear, the instruction should ask it to report that rather than guess.
Can it include the entire email?
You can ask Notis to summarize the relevant feedback or include selected context from the message in the comment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Bugherd. A trigger fires from one place; an action lands in another.
Gmail triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
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Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
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Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Gmail and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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