Check chatbot conversations when feedback arrives
Customer feedback can point to a confusing bot experience. See a concise Botpress conversation report while the feedback is fresh.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Feedback emails may describe a chatbot problem without giving you the conversation context needed to investigate it.
- Make a conversation review part of feedback triage.
- Bring available Botpress chat history into your review.
- Reduce the chance that feedback sits without investigation.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Botpress once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, ask Notis to list conversations and summarize any context relevant to newly received feedback.
- 4Pick the Gmail New Gmail Message Received Trigger and choose where run reports should go.
- 5Test with one real feedback email and review the report.
Questions about this workflow
Does the workflow determine which conversations match the feedback?
Only if the returned information supports a useful match. The available event and action descriptions do not guarantee shared identifiers, so provide matching guidance or ask for a general conversation overview.
Does it change Botpress content based on feedback?
No. The allowed Botpress actions here retrieve information; they do not update bot content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Botpress. A trigger fires from one place; an action lands in another.
Gmail triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Gmail and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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