Move support emails into the right Botbaba action
Give support messages a next step in Botbaba as soon as they reach Gmail.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Execute Bot Action By User
Tool to execute a bot action for specific users. Use when you need to trigger actions for one or multiple bot users.
Why this helps
Support messages can be easy to overlook when email intake and chatbot follow-up live in separate places.
- Give incoming support mail a clear follow-up action.
- Reduce manual copying between inbox and chatbot tools.
- Keep escalation steps consistent when a matching Botbaba user is known.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Botbaba once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to identify support requests from new Gmail messages and execute the chosen Botbaba action for the matching user when their identity is available.
- 4Pick New Gmail Message Received as the trigger and choose where run reports should go.
- 5Test with one real support email and verify the correct Botbaba user and action.
Questions about this workflow
Does this work for every incoming email?
The trigger is any new message received. Describe in the automation instruction which messages count as support requests.
What if the sender cannot be matched to a Botbaba user?
The action is for specific Botbaba users. Provide a reliable matching detail in your instruction or review unmatched messages through run reports.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Botbaba. A trigger fires from one place; an action lands in another.
Gmail triggers
Botbaba actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
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Connect any two apps with Notis in the middle.
Gmail and Botbaba, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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