Bring a Backendless user profile into a customer handoff
Connect a customer conversation to an existing Backendless user profile when you already have the user's ID.
Trigger
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Action
Find User by ID
Tool to retrieve user information by id. use when you need to fetch details for a specific user after you have their objectid.
Why this helps
Customer context gets fragmented when email correspondence and user records must be checked separately.
- Bring an existing user profile into a handoff.
- Reduce manual system switching after important correspondence.
- Give teammates a better starting point for customer follow-up.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Backendless once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3Describe which sent email should prompt a lookup and provide the Backendless user ID source or ID to use.
- 4Choose the Email Sent trigger and select where run reports should go.
- 5Test with one real email and verify the correct user profile is returned.
Questions about this workflow
Can it find a user from just their email address?
The listed action retrieves a user by ID. Your instruction must supply that ID or describe a reliable available way to obtain it.
Does this update the user record?
No. The action fetches user information for review; it does not change profile properties.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Backendless. A trigger fires from one place; an action lands in another.
Gmail triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
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Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
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Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Gmail and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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