Add a Backendless count to support email triage
Bring a simple Backendless count into the context of a new support email when that number helps guide your next step.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Get File Count
Tool to get the count of files in a backendless directory. use when you need to determine how many items match a filter or include subdirectories.
Why this helps
Support work can be hard to prioritize when a useful operational count lives away from the inbox.
- Include a Backendless directory count in a support-related notification.
- Reduce the need to manually check a second system.
- Help a team review email with relevant operational context.
Setup
Build it in a few focused steps.
- 1Connect Gmail and Backendless once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one in plain language.
- 3Describe which incoming support emails matter, name the existing Backendless directory to count, and say how to report the result.
- 4Choose the New Gmail Message Received trigger and select where run reports should go.
- 5Test with one real support email and confirm the count is relevant to the decision.
Questions about this workflow
What exactly is counted?
Backendless returns a file count for a specified directory, with options related to filtering and subdirectories. Name the path and count behavior in your instruction.
Will this count support tickets?
Only if the items you want counted are files in the Backendless directory. This action does not count Gmail messages or Backendless table records.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Backendless. A trigger fires from one place; an action lands in another.
Gmail triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Gmail and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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