Put new customer feedback in context
A customer email is more useful when you can compare it with the history you already have. Ask Notis to look up relevant AppDrag records and summarize the context.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Visual SQL SELECT
Tool to execute a Visual SELECT Cloud Backend function. Use when you need to read rows from a database table using a visual SQL function configured in AppDrag.
Why this helps
Responding to feedback takes extra digging when customer history is kept separately from the email.
- Check feedback against existing AppDrag information
- Reduce context switching during customer review
- Spot when a message needs follow-up based on stored history
Setup
Build it in a few focused steps.
- 1Connect Gmail and AppDrag once in the Notis portal.
- 2Create an automation through Automations, New Automation, or by asking Notis from any channel.
- 3Describe in one instruction how Notis should query relevant records and summarize them alongside a new message.
- 4Pick New Gmail Message Received as the trigger and choose a run report destination.
- 5Test with one real feedback email and review the lookup results and report.
Questions about this workflow
Can this make a database change?
The selected Visual SQL SELECT action reads records. It is suitable for reviewing context, not writing an update.
What if the email does not identify a customer clearly?
Provide a matching approach in your instruction or supply the missing identifier. Notis cannot reliably compare records when the necessary matching information is unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Appdrag. A trigger fires from one place; an action lands in another.
Gmail triggers
Appdrag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Execute Cloud Backend function via DELETE
Tool to execute a Cloud Backend API function via DELETE on the default environment. Use when you need to call a function with DELETE parameters and optional APIKey.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Execute Preprod Function (DELETE)
Tool to execute the pre-production version of a Cloud Backend API function via DELETE. Use when you need to test or validate delete operations in the preprod environment before production deployment.
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Execute PROD API Function (GET)
Tool to execute a production Cloud Backend API function via GET. Includes robust URL handling and fallbacks to accommodate management base URLs.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Execute Dev Function (PATCH)
Tool to execute the development version of a Cloud Backend API function via PATCH. Use after deploying or updating your function to the dev environment.
Execute Cloud Backend function via POST
Tool to execute a Cloud Backend API function via POST on the default environment. Use when you need to call a function with POST parameters and optional APIKey.
Execute Function POST (Preprod Env)
Tool to execute a Cloud Backend API function via POST on the preprod environment. Use when you need to test a function in the preprod environment before releasing to production. Include apiKey if your function requires APIKey security.
Execute Cloud Backend function via PUT (default)
Tool to execute a Cloud Backend API function via PUT on the default environment. Use when you need to call a function with PUT parameters and optional APIKey.
Execute Cloud Backend function via PUT (preprod)
Tool to execute a Cloud Backend API function via PUT on the preprod environment. Use when you need to call a function with PUT parameters and optional APIKey in preprod.
Connect any two apps with Notis in the middle.
Gmail and Appdrag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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