Close the tracking setup gap in open Gleap cases
A weekly review can find cases where the tracking number exists but nobody has started monitoring the package in Shippo.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Register Tracking Webhook
Tool to register a tracking webhook for a shipment. Use when you need to start tracking a shipment using its carrier and tracking number. This creates a tracking object that will receive updates about the shipment's status and location.
Why this helps
Having a tracking number in a support conversation does not help if the team never registers it for monitoring.
- Catch cases with tracking details that were never activated.
- Make a predictable check part of the weekly support routine.
- Reduce manual comparison between open cases and tracking records.
Setup
Build it in a few focused steps.
- 1Connect Gleap and Shippo to Notis once through the portal.
- 2Create an automation to review open Gleap shipment cases weekly for unregistered tracking details.
- 3In one plain-language instruction, ask Notis to register packages in Shippo only when a carrier and tracking number are present and tracking is not already set up.
- 4Choose a weekly schedule and the channel for run reports.
- 5Test with one open case that has complete tracking details and needs registration.
Questions about this workflow
Could this register the same tracking number twice?
Tell Notis to check whether tracking is already registered before creating a new tracking record, and review the first run.
Will it close the Gleap case?
No. The action registers tracking in Shippo; it does not change the status of the support case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gleap to Shippo. A trigger fires from one place; an action lands in another.
Gleap triggers
Shippo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Shippo Address
Tool to create a new address in Shippo. Use when you need to store sender or recipient addresses for shipping labels and transactions. Addresses can be validated against carrier databases before creation by setting validate=true.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Batch
Tool to create a batch of shipments for bulk label purchasing. Use when you need to process multiple shipments at once with the same carrier and service level. Requires a valid carrier account ID from your Shippo account.
Create Carrier Account
Tool to create a new carrier account in Shippo. Use when you need to register carrier credentials for shipping operations. This action requires detailed billing and contact information, and for UPS accounts specifically, the user must agree to UPS terms and conditions.
Create Customs Item
Create a new customs item for international shipments. Customs items are required for customs declarations when shipping internationally. Use this action to define the contents, value, and origin of items being shipped across international borders.
Create Live Rate
Tool to generate live shipping rates from multiple carriers for a given shipment. Use when you need real-time pricing for shipping from origin to destination with specific items. Returns available rates with costs and delivery estimates.
Create Manifest
Tool to create a new shipping manifest with Shippo. Use when you need to generate a manifest document for a carrier with multiple shipments that need to be scanned at pickup.
Create Merchant Address
Tool to create a new address for a merchant using Shippo's Platform API. Use when you need to add an address to a merchant's account for shipping operations. This endpoint is part of the Platform API and requires a merchant ID.
Create Merchant Batch
Tool to create a batch for a merchant using the Shippo Platform API. Use when you need to create bulk shipment batches for a specific merchant account. Requires valid merchant ID, carrier account, and shipment IDs.
Connect any two apps with Notis in the middle.
Gleap and Shippo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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