Start package tracking from a Gleap support conversation
Turn a support conversation with complete tracking details into an active Shippo tracking record, so the package is easier to keep an eye on.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Register Tracking Webhook
Tool to register a tracking webhook for a shipment. Use when you need to start tracking a shipment using its carrier and tracking number. This creates a tracking object that will receive updates about the shipment's status and location.
Why this helps
Tracking numbers shared in support conversations can disappear into the inbox before anyone starts monitoring the shipment.
- Start monitoring a package without manually opening another dashboard.
- Keep a tracking request connected to the customer conversation that raised it.
- Reduce follow-up tasks for packages already in motion.
Setup
Build it in a few focused steps.
- 1Connect Gleap and Shippo to Notis once through the portal.
- 2Ask Notis to create an automation for Gleap conversations that request package monitoring and include tracking details.
- 3Write one plain-language instruction to register tracking in Shippo using the carrier and tracking number in the conversation.
- 4Select an incoming webhook as the trigger and set the run-report channel.
- 5Test with one real conversation containing a valid carrier and tracking number.
Questions about this workflow
What details are needed to start tracking?
Shippo needs the carrier and tracking number. The conversation should provide both clearly before Notis attempts registration.
Does registering tracking purchase postage?
No. Registering tracking starts shipment monitoring; it does not create or buy a shipping label.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gleap to Shippo. A trigger fires from one place; an action lands in another.
Gleap triggers
Shippo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Gleap and Shippo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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