Keep promises to check customer packages on track
Notis can review the support promises made yesterday and start Shippo tracking for packages with complete details, helping you close the loop.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Register Tracking Webhook
Tool to register a tracking webhook for a shipment. Use when you need to start tracking a shipment using its carrier and tracking number. This creates a tracking object that will receive updates about the shipment's status and location.
Why this helps
Promising to check a package creates a future task that is easy to lose among new customer conversations.
- Turn a support promise into a repeatable daily check.
- Reduce the mental load of remembering promised follow-ups.
- Start monitoring eligible packages without reopening each conversation.
Setup
Build it in a few focused steps.
- 1Connect Gleap and Shippo to Notis once through the portal.
- 2Ask Notis to review recent Gleap conversations where someone promised a package tracking check.
- 3Use one plain-language instruction to register Shippo tracking when the carrier and tracking number are available.
- 4Select a daily recurring schedule and choose where Notis reports runs.
- 5Test with one real conversation containing a tracking promise and valid package details.
Questions about this workflow
Does it send an update to the customer?
This workflow registers tracking in Shippo. Customer communication is a separate step.
How should it handle missing tracking details?
Have Notis report the case as needing information instead of attempting to register incomplete tracking.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gleap to Shippo. A trigger fires from one place; an action lands in another.
Gleap triggers
Shippo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Shippo Address
Tool to create a new address in Shippo. Use when you need to store sender or recipient addresses for shipping labels and transactions. Addresses can be validated against carrier databases before creation by setting validate=true.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Batch
Tool to create a batch of shipments for bulk label purchasing. Use when you need to process multiple shipments at once with the same carrier and service level. Requires a valid carrier account ID from your Shippo account.
Create Carrier Account
Tool to create a new carrier account in Shippo. Use when you need to register carrier credentials for shipping operations. This action requires detailed billing and contact information, and for UPS accounts specifically, the user must agree to UPS terms and conditions.
Create Customs Item
Create a new customs item for international shipments. Customs items are required for customs declarations when shipping internationally. Use this action to define the contents, value, and origin of items being shipped across international borders.
Create Live Rate
Tool to generate live shipping rates from multiple carriers for a given shipment. Use when you need real-time pricing for shipping from origin to destination with specific items. Returns available rates with costs and delivery estimates.
Create Manifest
Tool to create a new shipping manifest with Shippo. Use when you need to generate a manifest document for a carrier with multiple shipments that need to be scanned at pickup.
Create Merchant Address
Tool to create a new address for a merchant using Shippo's Platform API. Use when you need to add an address to a merchant's account for shipping operations. This endpoint is part of the Platform API and requires a merchant ID.
Create Merchant Batch
Tool to create a batch for a merchant using the Shippo Platform API. Use when you need to create bulk shipment batches for a specific merchant account. Requires valid merchant ID, carrier account, and shipment IDs.
Connect any two apps with Notis in the middle.
Gleap and Shippo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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