Attach GitHub Actions artifacts to the related Zoho Desk ticket
The test report or build log that explains a bug is buried in a GitHub Actions run nobody on support can reach. Notis grabs each new artifact and attaches it to the related Zoho Desk ticket, so the evidence sits right next to the conversation that needs it.
Trigger
New Artifact Added to Workflow Run
Triggers when a new artifact is uploaded to a specific GitHub Actions workflow run. Monitors a single workflow run for newly added artifacts such as build outputs, test results, or coverage reports. Each new artifact detected fires a separate event.
Action
Upload Ticket Attachment
Uploads a file attachment to a specific Zoho Desk ticket. The uploaded file becomes accessible as an attachment within the ticket for support agents and customers to reference. Use this action when you need to attach documentation, screenshots, logs, or any supporting files to an existing ticket. Maximum file size is 20 MB per attachment.
Why this helps
Support has a ticket but the logs that would explain the issue are locked away in a workflow run they can't access.
- Logs and reports live on the ticket, not buried in a run
- Support stops asking engineering to fetch build outputs
- Evidence and conversation sit in one place
- You resolve issues faster with the proof already attached
Setup
Build it in a few focused steps.
- 1Connect GitHub and Zoho Desk to Notis once in the portal.
- 2Create a new automation and describe it plainly: when a new artifact is uploaded to the workflow run, attach it to the related Zoho Desk ticket.
- 3Select the GitHub new artifact trigger and choose the channel for run reports.
- 4Upload one test artifact and confirm it attaches to the ticket in Zoho Desk.
Questions about this workflow
Is there a file size limit?
Zoho Desk attachments are capped at 20 MB each, so Notis will attach artifacts within that limit.
How does it know which ticket to use?
You describe the link, such as a shared reference, and Notis attaches the artifact to the matching ticket.
Which artifacts get attached?
It watches the run you point it at, so you can focus on the artifacts that matter, like coverage or logs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Zoho desk. A trigger fires from one place; an action lands in another.
GitHub triggers
Zoho desk actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Contact
Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester. Returns the created contact with id and webUrl for downstream operations.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Download Ticket Attachment
Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID to identify the file to download.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Get Agent
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Get Agents Count
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Get Contact
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Get Contacts By IDs
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Commit Event
Triggered when a new commit is pushed to a repository.
Get Department
Tool to fetch details of a Zoho Desk department by ID.
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When this happens · Trigger
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