Close the loop when a customer issue is resolved
Notis can watch GitHub issue events and send a considerate Wati WhatsApp update when the issue is closed.
Trigger
New Issue Event
Triggers when a new issue event occurs in a GitHub repository. Covers all issue timeline events such as issues being closed, reopened, assigned, unassigned, labeled, unlabeled, milestoned, demilestoned, renamed, locked, or unlocked. Events can optionally be filtered by type. The payload includes the event type, timestamp, the actor who triggered the event, the affected issue details, and any associated commit references.
Action
Send Session Message
Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
Why this helps
Resolved customer problems are often fixed technically but never communicated back to the person affected.
- Strengthen customer trust
- Remove manual follow-up
- Celebrate completed fixes
Setup
Build it in a few focused steps.
- 1Connect GitHub and Wati to Notis.
- 2Create an automation from the portal.
- 3Tell Notis to send a customer update in Wati when an issue is closed.
- 4Pick New Issue Event as the trigger and select a run-report channel.
- 5Close a suitable test issue.
Questions about this workflow
Can this be limited to customer-facing issues?
Yes. Explain which issues should receive an update in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Wati. A trigger fires from one place; an action lands in another.
GitHub triggers
Wati actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Contact
Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Teams
Tool to retrieve a list of teams from wati. use after authenticating when you need to enumerate all available teams.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Send Session Message
Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Update Contact Attributes
Tool to update attributes of an existing contact. use after confirming the contact exists and you need to modify its custom attributes.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Wati update chat status
Deprecated action placeholder for updating chat status.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Connect any two apps with Notis in the middle.
GitHub and Wati, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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