Find customer contacts for assigned issues
Start issue triage with the people behind the reported problem in mind.
Trigger
New Issue Assigned to Me
Triggers when a new issue is assigned to the authenticated user. Fires an event for each GitHub issue that is newly assigned to the authenticated user. Pull requests are automatically excluded -- only true issues are emitted. Issues can optionally be filtered by labels and state. The payload includes the issue number, title, body, state, labels, assignees, creator, repository details, and timestamps.
Action
List Contacts
Tool to list all contacts. use when you need to fetch the full list of contacts for selection or reporting.
Why this helps
An assigned issue can interrupt the day before the founder knows whether a customer conversation exists.
- Makes triage more informed
- Reduces context reconstruction
Setup
Build it in a few focused steps.
- 1Connect GitHub and Superchat to Notis once.
- 2Create an automation in the portal.
- 3Ask Notis to list matching Superchat contacts when an issue is assigned to you.
- 4Choose New Issue Assigned to Me and your preferred run-report channel.
- 5Assign a test issue to yourself.
Questions about this workflow
Does it require manual contact mapping?
No. The instruction tells Notis what context to look for.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Superchat. A trigger fires from one place; an action lands in another.
GitHub triggers
Superchat actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Contact
Tool to create a new contact. use when you need to register contact details before sending messages.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Template Folder
Tool to create a new template folder in superchat. use when you need to organize message templates into folders before populating them.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Delete Webhook
Tool to delete a specific webhook by its id. use when you need to remove an obsolete or compromised webhook after confirming its id. example: delete webhook wh 12345.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Get Contact
Tool to retrieve details of a specific contact by its id. use when you need to view a contact's information after verifying its existence. example: "fetch contact info for id abc123".
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Get File
Tool to retrieve metadata of a specific file. use when you have the file id and need file information before downloading.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Get User
Tool to retrieve details of a specific user by their id. use when you need to view or manage a user's profile. example: "fetch user info for id '123e4567-e89b-12d3-a456-426614174000'".
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
List Channels
Tool to list all channels. use when you need to fetch available channels, optionally paginated by `limit`, `after`, or `before`.
Commit Event
Triggered when a new commit is pushed to a repository.
List Contacts
Tool to list all contacts. use when you need to fetch the full list of contacts for selection or reporting.
Connect any two apps with Notis in the middle.
Not just GitHub and Superchat. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Superchat.