Keep customer issue follow-up from slipping
A reported problem can become a moment of trust when the right follow-up is easy to find.
Trigger
New Issue Created
Triggers when a new issue is created in a GitHub repository. Pull requests are automatically excluded -- only true issues produce events. Results can be filtered by labels, assignee, creator, and mentioned user. The payload includes the issue number, title, body, state, labels, assignees, comment count, creator details, timestamps, and direct links to the issue on GitHub.
Action
Add Recipient to Group
Tool to add a recipient to a recipient group. use when you need to add new mailing list subscribers.
Why this helps
Support context disappears into issue queues, especially when the founder must switch between fixing and communicating.
- Surfaces relationship follow-up
- Builds a consistent support ritual
- Protects customer trust during busy periods
Setup
Build it in a few focused steps.
- 1Connect GitHub and Stannp once through the Notis portal.
- 2Create an automation or tell Notis to add the reporter of each new customer issue to the Stannp follow-up group.
- 3Select the new issue created trigger and choose your run-report channel.
- 4Test with one real customer issue and confirm the group entry.
Questions about this workflow
Is this suitable for public repositories?
Use it only where the issue reporter details are appropriate and available for your outreach process.
Can the action be limited to customer issues?
Yes. Include the relevant label, repository, or issue context in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Stannp. A trigger fires from one place; an action lands in another.
GitHub triggers
Stannp actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Add Recipient to Group
Tool to add a recipient to a recipient group. use when you need to add new mailing list subscribers.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create recipient group
Tool to create a new recipient group in stannp. use when you need to organize contacts into a distinct group before sending campaigns.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Get Contact
Tool to retrieve details of a specific contact. use when you need all stored fields of a contact by its id.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Import Recipients
Tool to import recipients from a csv or xls file into a stannp recipient group. use when you have a mailing list file ready to upload.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
List Contacts
Tool to list all contacts. use when you need to retrieve contacts with optional pagination filters.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
List Templates
Tool to list all templates associated with the account. use when you need to retrieve available templates after authentication.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Commit Event
Triggered when a new commit is pushed to a repository.
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When this happens · Trigger
Do this · Action
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