Document GitHub Issue Resolutions in Salesforce
Issue closed in GitHub? Salesforce logs the resolution automatically. Your CRM is always up to date.
Trigger
Issue State / Properties Changed
Triggers when a specific GitHub issue changes any of its tracked properties. Monitored properties: state (open/closed), state_reason, title, body, assignees, labels, milestone, lock status, active_lock_reason, comment count, and closed_at timestamp. When a change is detected, the payload includes the full current issue details, the list of changed field names, and their previous values.
Action
Create note
Creates a new note attached to a salesforce record with the specified title and content.
Why this helps
A customer issue is resolved in GitHub months ago. Your CRM still shows it as 'open.' Support gives outdated status. The customer feels ignored. You miss the chance to proactively communicate that their issue is fixed.
- Closed issues automatically logged in Salesforce
- CRM always reflects current issue status
- Support and sales know what's actually resolved
- Enables proactive customer communication
Setup
Build it in a few focused steps.
- 1Connect GitHub and Salesforce to Notis.
- 2Create an automation named 'Issue Resolution to Notes'.
- 3Set the prompt to: 'When a GitHub issue is closed, create a note in Salesforce with "Issue Closed" in the title, the issue number, the resolution status (fixed, wontfix, duplicate), and the timestamp. Attach it to the related issue record.'
- 4Select 'GitHub: Issue State / Properties Changed' as the trigger.
- 5Close a GitHub issue and confirm a note appears in Salesforce.
Questions about this workflow
How does Notis know which issue in Salesforce to update?
Notis will match on the issue number from GitHub. If the issue already exists in Salesforce, it will attach the closure note to it.
Can I update the issue status automatically?
You can ask Notis to update the issue's status field in Salesforce (e.g., from 'open' to 'resolved') if that field exists.
When this happens · Trigger
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Supported Triggers and Actions
Notis builds workflows that link GitHub to Salesforce. A trigger fires from one place; an action lands in another.
GitHub triggers
Salesforce actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Salesforce Account
Deprecated: creates a new salesforce account using a json post request, requiring 'name'; specific fields (e.g., custom, dunsnumber) may have org-level prerequisites.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Add contact to campaign
Adds a contact to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Add lead to campaign
Adds a lead to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Add product to opportunity
Adds a product (line item) to an opportunity. the product must exist in a pricebook entry that's associated with the opportunity's pricebook.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Apply lead assignment rules
Applies configured lead assignment rules to a specific lead, automatically routing it to the appropriate owner based on your organization's rules.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Associate contact to account
Associates a contact with an account by updating the contact's accountid field.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Clone opportunity with products
Clones an opportunity and optionally its products (line items). creates a new opportunity with the same field values and products as the original.
Commit Event
Triggered when a new commit is pushed to a repository.
Clone record
Creates a copy of an existing salesforce record by reading its data, removing system fields, and creating a new record. optionally apply field updates to the clone.
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