Offer support training when a GitHub issue appears
A support issue can open a path to self-serve answers without ignoring the person behind it.
Trigger
Issue Added Event
Triggered when a new issue is added to the repository.
Action
Add User to Course
Tool to add a user to a specified product. use when enrolling a user into a course without duplication.
Why this helps
Founders repeatedly answer common setup questions while support threads multiply.
- Offers help at a relevant moment
- Reduces repeated support explanations
- Keeps the experience opt-in and personal
Setup
Build it in a few focused steps.
- 1Connect GitHub and Membervault once.
- 2Create a new portal automation.
- 3Tell Notis to enroll approved, opted-in support issue reporters in the troubleshooting course.
- 4Choose Issue Added Event and a channel for reports.
- 5Create a real support test issue with an opted-in user.
Questions about this workflow
Does this replace issue responses?
No. It adds a helpful resource; you can still respond to the issue normally.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Membervault. A trigger fires from one place; an action lands in another.
GitHub triggers
Membervault actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add User to Course
Tool to add a user to a specified product. use when enrolling a user into a course without duplication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to completely delete a user from the account, including all data, progress, and quiz answers (irreversible). use when you need to permanently remove a user. example: "delete user with email user@example.com"
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Get Courses
Tool to retrieve all courses (products) in the membervault account. use when you need to list available courses after setting up authentication.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Connect any two apps with Notis in the middle.
GitHub and Membervault, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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