Keep customer request tracking in sync with GitHub
Let issue progress update the customer and product context you already rely on.
Trigger
Issue State / Properties Changed
Triggers when a specific GitHub issue changes any of its tracked properties. Monitored properties: state (open/closed), state_reason, title, body, assignees, labels, milestone, lock status, active_lock_reason, comment count, and closed_at timestamp. When a change is detected, the payload includes the full current issue details, the list of changed field names, and their previous values.
Action
Update object record
Tool to update an existing record in a specific Knack object. Use when you need to modify field values in an existing record. Only fields provided in the request will be updated; all other fields remain unchanged.
Why this helps
Customer-facing request records become stale when engineering changes happen in GitHub but not in the business tracker.
- Reduces duplicate status maintenance
- Keeps request context current
- Supports more reliable customer follow-up
Setup
Build it in a few focused steps.
- 1Connect GitHub and Knack to Notis once through the portal.
- 2Create the automation in the portal or ask Notis to create it by conversation.
- 3Ask Notis to find the matching Knack customer-request record and update it when the linked GitHub issue properties change.
- 4Choose Issue State / Properties Changed and select your report channel.
- 5Test with one issue property update.
Questions about this workflow
Which issue changes can trigger it?
The event can monitor state, title, body, assignees, labels, milestone, lock status, comment count, and related properties.
Can it update only linked requests?
Yes. Describe the matching rule, such as the GitHub issue URL stored in the Knack record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Knack. A trigger fires from one place; an action lands in another.
GitHub triggers
Knack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create object record
Tool to create a new record in a specific Knack object. Use when you need to add new data to a Knack database object. Requires object-based API key authentication.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create View Record
Tool to create a new record through a form view in Knack. Use when you need to add a record to a Knack object using a form view interface. Only fields that exist in the form will be used, and any record rules configured on the form will be triggered.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Delete Object Record
Tool to delete a single record from a specific Knack object by its ID. Use when you need to permanently remove a record from an object. This action is permanent and cannot be undone. Requires API key authentication (X-Knack-Application-Id and X-Knack-REST-API-KEY headers).
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Delete View Record
Tool to delete a record through a view that contains a delete link. Works with tables, lists, searches, calendars, and details views. This operation is permanent and cannot be undone. Use only after confirming the correct scene_key, view_key, and record_id.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Get Object Record
Tool to retrieve a single record by its ID from a specific Knack object. Returns the complete record with all field values in both formatted and raw formats. Use this for object-based access which requires API key authentication.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
List Object Records
Tool to retrieve multiple records from a specific Knack object (table). Returns up to 1000 records per page with pagination support. Use this for object-based access which requires API key authentication and provides full access to all fields and records. Supports filtering by field values and sorting by field keys.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
List View Records
Tool to retrieve multiple records from a specific Knack view (tables, lists, searches, calendars). Use when you need to fetch data from a view with pagination support. Returns only fields included in the view configuration.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Update object record
Tool to update an existing record in a specific Knack object. Use when you need to modify field values in an existing record. Only fields provided in the request will be updated; all other fields remain unchanged.
Connect any two apps with Notis in the middle.
GitHub and Knack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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