Turn releases into organized customer follow-up
A release is more than a deploy. Notis creates the customer-operations follow-up when release details change.
Trigger
GitHub Release State Changed
Triggers when a specific GitHub release (identified by tag name) changes. Monitors the release title, body/notes, draft flag, prerelease flag, published timestamp, target branch/commit, and the set of attached assets. The payload includes the full current release details, a list of which fields changed, and the previous values for comparison.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
Launch notes, support preparation, and customer messaging often get postponed because the release lives only in GitHub.
- Creates a launch follow-up automatically
- Keeps release notes and links together
- Makes support preparation easier to start
Setup
Build it in a few focused steps.
- 1Connect GitHub and Gorgias to Notis once through the portal.
- 2Create the automation in the portal or ask Notis to create it.
- 3Use this instruction: Create a Gorgias ticket when the monitored GitHub release changes, summarizing the release notes, publication state, and link.
- 4Select the release state changed trigger and choose a reporting channel.
- 5Test it with one release update.
Questions about this workflow
What release changes can trigger it?
The trigger covers changes to release title, notes, draft or prerelease state, publication time, target, and assets.
Can this support a launch checklist?
Yes. Ask Notis to include the checklist or customer follow-up instructions in the created ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Gorgias. A trigger fires from one place; an action lands in another.
GitHub triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Customer
Creates a new customer in gorgias.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Team
Creates a new team in gorgias.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Create Ticket
Creates a new ticket in gorgias.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Delete Customer
Deletes a specific customer from gorgias.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
GitHub and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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