Give every important issue a follow-up path
New issue in GitHub? Notis carries the context into Gorgias so it does not disappear from your operating rhythm.
Trigger
Issue Added Event
Triggered when a new issue is added to the repository.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
A GitHub issue may be technically recorded but still lack an owner for customer communication or follow-up.
- Connects engineering intake with support operations
- Preserves issue context and links
- Reduces manual copying between tools
Setup
Build it in a few focused steps.
- 1Connect GitHub and Gorgias to Notis once through the portal.
- 2Create the automation in the portal or ask Notis to create it.
- 3Use this instruction: Create a Gorgias ticket for each new GitHub issue with its title, summary, labels, and direct link.
- 4Select the new issue added trigger and choose a channel for run reports.
- 5Test it with one real issue.
Questions about this workflow
Can this focus on selected issues?
Use the trigger's available repository, label, state, assignee, creator, or mention filters.
Does it include the original issue link?
Yes, ask Notis to include the direct GitHub issue link.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Gorgias. A trigger fires from one place; an action lands in another.
GitHub triggers
Gorgias actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Account Setting
Creates a new account setting in gorgias.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Create Customer
Creates a new customer in gorgias.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Create Team
Creates a new team in gorgias.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Create Ticket
Creates a new ticket in gorgias.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Delete Customer
Deletes a specific customer from gorgias.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Commit Event
Triggered when a new commit is pushed to a repository.
Delete Customers
Deletes multiple customers from gorgias.
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When this happens · Trigger
Do this · Action
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